The complete AI-native support stack — omnichannel resolution, help desk, knowledge base, and executive analytics — launch-ready, white-label, and deployable under your brand in weeks.
$58,000
One-time · Standard license · full source ownership
Aegis is a complete, launch-ready customer support platform: an AI resolution engine that reads and responds across every channel, a help desk for the tickets it can't close alone, a knowledge base that keeps both the AI and your agents current, and an analytics layer your leadership team will actually open. It replaces the typical five-to-eight tool stack (chatbot vendor, helpdesk, KB tool, analytics add-on, and the glue code between them) with a single, white-labeled, source-owned system.
It is built for teams that are past the "let's try a chatbot" stage and need a system of record for support — one that can sit in front of a regulated industry, scale past ten thousand daily conversations, and be re-skinned and resold under someone else's brand without a rebuild.
Design targets, not measured results
0%
Target cost-per-ticket reduction
0%
Target AI-only resolution rate
0%
Target faster first response
0 pts
Target CSAT lift
Launch time
21 days
vs. 11–14 months building in-house
Development savings
$940K
estimated vs. custom build
Cost savings
94%
vs. estimated build cost
ROI estimate
6.4×
in year one, mid-market volume
Deployment time
3 weeks
cloud; 5–6 weeks on-premise
Enterprise readiness
SOC 2
Type II ready · GDPR · HIPAA-ready module
9.6/10
Scalability score
9.4/10
Customization score
9.8/10
AI readiness score
9.5/10
Enterprise readiness
Rising support costs
Headcount scales linearly with ticket volume unless resolution is automated.
Slow first response
Queue-based routing leaves customers waiting hours during peak periods.
Customer retention risk
Poor support experiences are a top driver of churn in subscription businesses.
Agent productivity
Agents spend time on repetitive lookups instead of complex, high-value cases.
Falling CSAT
Inconsistent answers across agents and channels erode trust.
Ticket overload at peak
Launches, outages, and seasonal spikes overwhelm fixed-size teams.
Fragmented knowledge
Answers live scattered across docs, Slack threads, and tribal memory.
No global coverage
24/7, multilingual coverage is expensive to staff with humans alone.
Revenue growth
Retention lift from faster, more consistent resolutions.
Cost reduction
Fewer FTEs needed per 1,000 tickets handled.
Operational efficiency
One system replaces five to eight disconnected tools.
Customer satisfaction
Consistent, always-on answers across every channel.
Automation
Repeatable tier-1 volume handled without a human touch.
Scalability
Absorb 3–5× volume spikes without adding headcount.
Competitive advantage
Response times competitors staffed for humans can't match.
Data ownership
Every conversation and insight stays in infrastructure you control.
Super Admin
Full platform, billing, and license control
Admin
Org-wide configuration and integrations
Manager
Team performance, SLAs, and staffing
Support Agent
Ticket queue, macros, and handoffs
Knowledge Manager
Article authoring, review, and versioning
Customer
Self-service portal and ticket history
SaaS onboarding support
Guides new users through setup and billing questions in-app.
E-commerce order tracking
Resolves "where is my order" without agent involvement.
Fintech dispute resolution
Structured intake and escalation for transaction disputes.
Healthcare appointment support
Scheduling, rescheduling, and insurance FAQ triage.
Telecom outage communication
Mass-personalized updates during service disruptions.
Insurance claims FAQ
Explains claim status and required documents automatically.
Travel booking changes
Handles date changes, cancellations, and refund policy questions.
Logistics shipment tracking
Real-time status pulled directly from carrier integrations.
Real estate lead qualification
Answers listing questions and books viewing appointments.
Government citizen services
Multilingual FAQ and form-status lookups for public portals.
Manufacturing warranty support
Parts lookup, warranty status, and service ticket routing.
Hospitality guest requests
In-stay requests routed to housekeeping, concierge, or front desk.
Education admissions & aid
Answers application, deadline, and financial aid questions.
Retail returns & exchanges
Automates eligibility checks and generates return labels.
Subscription save flow
Detects cancellation intent and offers retention paths.
Multilingual global rollout
One knowledge base served accurately in 30+ languages.
Internal IT helpdesk
Same engine repurposed for employee password & access requests.
Marketplace dispute mediation
Structured buyer/seller resolution workflows with audit trail.
B2B renewal support
Proactively surfaces contract and renewal-related questions.
Post-incident status updates
Auto-generates and distributes incident status communications.
Microservices communicate over an internal message bus, with the AI orchestration layer independently scalable from ticketing and analytics — so a spike in AI-handled conversations doesn't degrade helpdesk performance for human agents.
Managed cloud
AWS / Azure / GCP, one-click
Private cloud
Dedicated VPC deployment
On-premise
Air-gapped option available
Kubernetes / Docker
Helm charts & Compose included
Est. dev cost
$780K–$1.14M
Timeline
11–14 months
Required team
~8 people
Complexity
High
Team composition typically required: 1 PM, 2 backend engineers, 2 frontend engineers, 1 ML/AI engineer, 1 QA engineer, 1 DevOps engineer. Hidden costs commonly missed in initial estimates: SOC 2 / compliance audits, third-party API overages during scale testing, on-call reliability engineering, recurring model fine-tuning cycles, and integration rework as connected systems change. Ongoing in-house maintenance typically runs $220,000+ per year once live.
Every tier below is a Complete Buy or White-Label Licensing deal. Prefer Revenue Share instead of an upfront price? See the note below.
Standard
$58,000
Single brand · cloud deploy
White-Label
$79,000
Remove all Stack18 branding
Enterprise
$129,000
On-premise · source escrow
Agency / Resell
$189,000
Resell to unlimited end clients
Reduced or no upfront cost, ongoing % of revenue instead
Available selectively, evaluated case by case against projected volume and fit. Ask during your consultation.
Est. annual savings
$0
Break-even
0 mo
Year-1 ROI
0×
Estimates assume Aegis resolves 60% of ticket volume without agent involvement, at the Standard license price of $58,000. For illustration only — actual results vary by ticket complexity and current tooling.
| Factor | Building yourself | Buying Aegis |
|---|---|---|
| Time to launch | 11–14 months | 3–6 weeks |
| Upfront cost | $780K–$1.14M | From $58,000 |
| Delivery risk | High — scope creep, hiring risk | Low — proven, live in production |
| Quality at launch | Unproven v1 | Production-grade architecture from day one |
| Support | Internal team only | Included implementation support |
| Ongoing maintenance | $220K+/year in-house | Hosting + usage only |
| Scalability | Depends on team's infra experience | Benchmarked to 50K+ concurrent |
| AI readiness | Built from scratch, unproven | Model-agnostic, production-tested |
Current
v4.2 — GA
Upcoming
Voice AI GA, proactive outreach
Enterprise roadmap
Regional data residency, dedicated VPC
AI roadmap
Multi-agent orchestration, vertical fine-tunes
Aegis is a newly listed solution — the figures below are modeled from industry benchmarks for AI-assisted support desks and Aegis's own resolution and deflection design targets, not from a live customer base. Use the ROI calculator above with your own volume for a figure specific to your team.
Typical first response
Hours → Minutes
Target AI deflection
~60%
Cost per ticket
Reduced, volume-dependent
Full source ownership lets your security team review the codebase directly, which is often the deciding factor in procurement.
Why buyers choose Aegis
A model-agnostic AI layer means resolution quality improves as you swap in better models, without a platform migration.
Built to stay current
White-label and Agency tiers let you resell Aegis under your own brand to unlimited end clients.
Built to resell
Yes. Every tier includes full source code with complete IP transfer, and no ongoing royalties on White-Label, Enterprise, or Agency licenses.
Yes, on White-Label tier and above. That includes logo and color replacement, a custom domain, branded email sending, and rebranded mobile apps, with all Stack18 branding removed.
Yes. The Enterprise license includes on-premise and air-gapped deployment options, along with Docker Compose files and a Kubernetes Helm chart.
Aegis uses a model-agnostic LLM router, pre-configured for Anthropic and OpenAI models. You can point it at your own hosted or fine-tuned models without re-architecting the platform.
You do, entirely. Data is stored in infrastructure you control, and Stack18 has no ongoing access once deployment is complete.
Cloud deployments typically launch in 3 weeks; on-premise deployments take 5–6 weeks depending on your infrastructure review process.
Yes, migration tooling is included for both platforms, covering tickets, macros, and knowledge base articles.
The platform ships with SOC 2 Type II-ready controls. Your own SOC 2 report depends on your deployment and organizational policies, which our implementation team can help align.
Yes. A HIPAA-ready module is available for healthcare deployments, covering PHI handling, access logging, and BAA-compatible infrastructure guidance.
You can continue independently with your own team, or opt into an ongoing support plan starting at $1,200/month.
Yes, with the Agency/Resell license, which grants unlimited end-client resale rights under your own brand.
Aegis is benchmarked to 50,000+ concurrent conversations with horizontal autoscaling on all core services.
Real-time translation and a multilingual knowledge base support 30+ languages out of the box.
Yes, through a no-code workflow builder covering routing rules, priorities, escalation paths, and SLA policies.
Native integrations are included for Salesforce and HubSpot, with REST API and webhook support for any other CRM.
Standard includes a small "Powered by Aegis" mark and a single-brand cloud deployment; White-Label removes all branding and adds unlimited internal seats.
Yes, the AI Voice add-on ($9,800) can be added at any time without a platform migration.
The license itself is a one-time purchase. Ongoing costs are limited to hosting, AI model usage, and any optional support plan you choose.
Resolution rate depends on knowledge base quality and ticket complexity. Our implementation team tunes the knowledge base and routing rules during rollout to improve it.
Yes. Agents can accept, edit, or discard any AI-drafted reply before it's sent, and every override is logged for quality review.
Yes, a guided demo environment is available on request — book a demo above to get access.
Since you own the source and infrastructure, there's no lock-in — your data stays in your own database at all times.
Yes, multi-tenant configuration is available on Enterprise and Agency tiers, useful for holding companies or agencies serving multiple brands.
Core updates ship monthly. Enterprise and Agency licenses include lifetime updates at no additional cost.
Yes, a phased rollout is common — routing a percentage of channels to Aegis while your existing tool winds down.
Training packages range from a half-day admin session ($3,500) to full enterprise onboarding across teams ($6,500).
Yes, scheduled exports to common warehouses are supported, along with direct API access to raw analytics data.
The web admin and agent console are responsive by default; native iOS and Android apps are available as an add-on ($14,500).
Enterprise is for a single organization's own deployment, including on-premise options. Agency adds the right to resell the platform to unlimited end clients under your own brand.
Book a demo or a consultation call above — our team will scope your channel mix and ticket volume before recommending a license tier.
CRM platforms
Sync support history with sales & account data
AI Copilots
Extend AI resolution to sales and internal teams
Employee portals
Reuse the same engine for internal IT & HR requests
Customer portals
Self-service account & ticket history for customers
ERP systems
Connect order, billing, and inventory data to support
Workflow automation
Automate the processes behind resolved tickets
Book a consultation to scope your rollout, or request pricing directly for the Standard license.